Privacy Policy

1. Introduction

17be ("we", "our", or "us") is committed to protecting the privacy of all users who access our online gaming platform at https://17be.club. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, make deposits or withdrawals, or interact with our services in any way.

By using the 17be platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with the terms of this policy, please discontinue use of our services immediately. This policy applies to all players based in Bangladesh and any other jurisdiction from which our platform is lawfully accessible.

2. Information We Collect

When you register and use 17be, we may collect the following categories of personal information to provide you with a safe, compliant, and personalised gaming experience:

• Identity information: full name, date of birth, nationality, and copies of government-issued identification documents submitted for account verification.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial information: transaction records including deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full payment card numbers on our servers.
• Technical information: IP address, device type, operating system, browser type and version, time zone, and session activity logs collected automatically when you access our platform.
• Gaming behaviour: bet history, game preferences, session duration, win/loss records, and responsible gaming self-assessment responses, used to personalise your experience and fulfil our duty-of-care obligations.

3. How We Use Your Information

17be uses the personal information we collect exclusively for legitimate purposes directly related to the operation of our platform. Specifically, we use your information to:

• Create and manage your 17be account, verify your identity, and ensure you meet the minimum age requirement of 21 years as required under our responsible gaming policy.
• Process financial transactions including deposits and withdrawals via your chosen payment method, and maintain accurate and complete transaction records as required.
• Provide customer support in response to your queries, complaints, or account-related requests submitted via email or live chat with our Bangla-speaking support agents.
• Detect and prevent fraud, money laundering, unauthorised access, and any other activity that violates our Terms & Conditions or applicable laws, by monitoring account activity and transaction patterns.
• Send you relevant communications including account notifications, promotional offers, bonus updates, and service announcements. You may opt out of marketing communications at any time by contacting our support team.

4. Disclosure of Your Information

17be does not sell, rent, lease, or otherwise trade your personal information to any third party for their own commercial purposes. We treat the data of our users as strictly confidential.

We may share your information with trusted third-party service providers and entities only in the following limited and necessary circumstances:

• Payment processors and financial institutions (such as bKash, Nagad, Rocket, and Upay) for the sole purpose of completing your requested transactions securely and accurately.
• Identity verification and KYC service providers engaged to confirm your identity and age in accordance with our responsible gaming obligations and anti-fraud measures.
• Competent governmental or regulatory authorities when we are legally required to disclose information, for example in response to a valid court order, law enforcement request, or regulatory investigation.

5. Payment Data & Financial Security

All financial transactions on the 17be platform — whether deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, or withdrawals to your registered account — are processed through encrypted and secured payment channels. We apply SSL/TLS encryption to all data transmitted between your device and our platform to prevent interception.

We do not store complete payment card numbers, CVV codes, or full mobile banking credentials on our servers. Sensitive financial data is handled exclusively by our certified payment partners in accordance with applicable data security standards. In the event of any suspected unauthorised transaction on your account, please contact our support team immediately at [email protected].

6. Cookies & Tracking Technologies

17be uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise your browser, remember your preferences, maintain your session state, and gather aggregate analytics about how our platform is used. We do not use cookies to collect sensitive personal information beyond what is necessary for these purposes.

You may configure your browser to refuse all cookies or to notify you when a cookie is being set. However, please be aware that disabling cookies may affect the functionality of certain features on the 17be platform, including your ability to remain logged in across sessions. By continuing to use our platform, you consent to our use of cookies as described in this Privacy Policy.

7. Data Retention

17be retains your personal information for as long as your account remains active or as long as necessary to provide you with our services. Following account closure, we may retain certain categories of data (such as transaction records and identity verification documents) for a period required by applicable legal or regulatory obligations. When personal data is no longer required for any of these purposes, it is securely deleted or anonymised in a manner that prevents reconstruction of the original information. If you wish to enquire about the retention period applicable to your specific data, please contact our support team.

8. Your Rights Over Your Personal Data

17be respects your rights regarding the personal data we hold about you. As a user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you at any time.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: request deletion of your personal data, subject to any overriding legal retention obligations we are required to fulfil.
• Right to object: object to the processing of your personal data for direct marketing or other purposes where processing is based on our legitimate interests.
• Right to withdraw consent: withdraw consent to data processing at any time where processing is based on your prior consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please email our dedicated data support team at [email protected], clearly stating your registered account username and the nature of your request. We will respond within a reasonable timeframe and in accordance with applicable obligations.

9. Security Measures

17be implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to: SSL/TLS encryption of all data in transit; access controls limiting data access to authorised personnel only; regular security audits and vulnerability assessments; secure data storage with restricted physical and digital access; and monitoring of our systems for suspicious activity around the clock.

While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage method is guaranteed to be 100% secure. In the unlikely event of a data breach that materially affects your rights, 17be will notify affected users promptly and take immediate corrective action in accordance with applicable requirements.

10. Third-Party Services

The 17be platform may contain links or references to game providers, payment partners, or other third-party services whose privacy practices differ from our own. These third parties have their own independent privacy policies and data collection practices for which 17be assumes no responsibility. We encourage you to review the privacy policies of any third-party services you interact with when using the 17be platform. Your use of such third-party services is entirely at your own discretion.

11. Age Restriction & Children's Privacy

17be is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information from our records. If you believe that a minor has registered on our platform or provided us with personal information, please notify us immediately at [email protected] so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

17be reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the nature of our services. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on our platform. Your continued use of the 17be platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 17be handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your enquiries promptly and transparently.

Email us at: [email protected]